The 8 Step Problem Solving Process Training Sessionconsists of the following 3 subjects:

1. 8 Step- Problem Solving – 8 Steps Problem solving that gives team members a systematic approach to “thinking” that follows the PDCA (Plan-Do-Check-Act) Management System. This process lays the foundation for all team members to look at problems in the same context giving the team member concrete actions to implement using their values. The 8 step approach is important to understand as the foundation for the Lean journey and essential for team member development which leads to a Lean Culture.

2. A3 Writing / Problem Solving Theme Reports – provides the team member with tools to create a summarized document of their problem, proposal or status report in order to share the “need to know” information about their report to others involved. We consider it the “lean approach” to communication, saving time in reading a multi-page report versus a one page document. The report format we provide will follow the 8 step problem solving approach and provide a roadmap for coaching a development as participants practice and learn the 8 step process.

3. Values and Culture – discusses the values that a company, along with its team members, should understand during their daily work activities and interactions. These values and beliefs are centered on Continuous Improvement philosophies (Kaizen) and Respect for People. We will also introduce ten “tangible actions” in order to “put to life” the values, as well as focusing the team member on “value added” activities that give the team member a “line of sight” to the company Hoshin (Business Plan) or KPI (Key performance indicators) goals.

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