Understand how to manage the effects of fear and uncertainty caused by change, and to control the emotions, and resulting behaviors. Participants will explore techniques for coping and managing.

Learn interpersonal and people management skills and how to understand how they are perceived by others. They learn how to speak honestly, effectively, and become conscious of body language and how to...

If you work with others, sooner or later, you will almost inevitably face the need for conflict resolution. You may need to mediate a dispute between two members of your department, or...

Participants will learn the most effective methods to handle corrective actions and what actions you should take as a supervisor. Participants will understand the appropriate time and ways to use corrective action....

What do customers want? What are customers entitled to? What are internal customers? How do I plan for good customer service? How do I deal with difficult customers? These questions are discussed...

The ability to delegate is essential for effective team management. Participants will explore the benefits of investing in others through effective delegation. Delegation allows managers to achieve more by assigning specific tasks...

Participants are tested with the best instrument designed to help them realize how their behavior, and that of others, is largely based on individual personality types. DiSC provides feedback to help them...

Participants learn that good documentation is key to creating a record of employment activity, including facts about incidences and actions taken by the employer and employee. They learn to develop and use...

Interviewing is an important step in the employee selection process. If done effectively, the interview enables the employer to determine if an applicant’s skills, experience, and personality meet the job’s requirements. It...

Effective Meetings help guide the efforts of participants and endure strong communication throughout a company. Effective meetings address roadblocks, lead teams to better decision-making, give all team members a chance to be...

Emotional intelligence is a powerful component of effective leadership. It’s the ability to recognize and positively manage emotions in yourself, others, and among groups. People with a high degree of emotional intelligence...

Participants learn that generations are shaped by history, events, technology, social changes, economic conditions, popular culture, etc. They learn to recognize different generational tendencies and how to manage them effectively.

Participants learn what constitutes harassment and discrimination in the workplace. They are shown types and examples, as well as who is protected and who is responsible. They will also learn the nuances...

Participants learn the traits of well-known leaders and explore leadership techniques, styles, and concepts. They learn key skills and how to set a long-term direction for becoming an effective leader.

Specific training requested by the client.

Specific training requested by the client.

Specific training requested by the client.

Leadership is a process whereby an individual influences a group of individuals to work toward the achievement of a common goal which they consider desirable. Thus, influence is key to successful leadership....

Participants will explore techniques and skills for defining and discovering problems rather than symptoms. They will learn how to use the tools to manage a complex set of cognitive, physical, environmental components,...

Participants learn the concepts and purposes of project management, and the proper application of skills, knowledge, tools, and techniques. They learn that the purpose of project management is prediction and prevention rather...

Situational leadership means adapting your management style to each unique situation or task to meet the needs of the team or team members. Situational Leadership® is flexible. It adapts to the existing...

The ongoing planning, monitoring, analysis, and assessment of all necessities an organization needs to meet its goals and objectives. Changes in business environments will require organizations to constantly asses their strategies for...

Designed to help newly promoted supervisors manage the task of supervising former peers. Once you gain the power to supervise your friends, the dynamics of the relationship change forever. Participants learn that...

This course provides you with basic supervision knowledge, skills and competencies to become a more effective coach and assist you with managing employee relationships. Whether you are a beginner or have some...

Time management is crucial because it enables individuals to effectively allocate their time, maximizing productivity and achieving goals by prioritizing tasks, setting realistic deadlines, and minimizing distractions, ultimately leading to reduced stress,...